Our Promise
Our pledge to you and a standard we follow with every single order.We only source and select the best wine
Our team of experts are dedicated to ensuring that only the very best wines make it to our shelves and online shop. If we know about one thing, it's good wine, and with all this knowledge and expertise behind our extensive collection of products, you can rest assured that whatever you choose will be better.
We always provide an attentive, personal service
If you'd like to talk through your order, our friendly and professional team are available at the end of the telephone. If you prefer to email, we will respond promptly with our advice or a solution. Whether you're visiting us at Mr.Wheeler's Wine Cellar, or shopping online, we will always provide our recommendations and a personal touch.
We hand-check every single order that leaves our cellars
Each order that goes out of the door adheres to a series of stringent quality control checks. We then make sure that we craft your parcel by hand to keep your beloved bottles safe.
We ensure our customers are well informed at all times
Our aim and mission at Mr.Wheeler is to ensure a certain standard of drinking and whether you enjoy Red, White, Rosé or Champagne, French, Italian, New Zealand or South American – the wines that our in-house experts and vineyard partners choose and recommend to you are always the best and deliver on quality, value and enjoyment. All of our products listed online include tasting notes and food pairing suggestions, as well as information on the origin.
We will provide direct access to our wine experts
Our knowledgeable team have a wealth of experience to share, and so our mission is to assist our customers in choosing, trialling and enjoying the best wines on offer from established, niche and new vineyards from both hemispheres.
We only use the best couriers to deliver your wine safely and speedily
Once your order has been hand picked and boxed up we send it directly to your door using our fast and reliable drivers, with a delivery date to suit you.
We work tirelessly to maintain longstanding relationships
We work with our customers, our employees, our vineyard partners and suppliers, and have continued to nurture these relationships over our 130+ years of trading. We work with our growers directly to source the very best wines from around the world.
We deliver the best value wines with the best service
It’s Mr.Wheeler’s job to help you choose better wine regardless of the budget you’re spending. Buying from Mr.Wheeler gives you access to our team of wine experts who are always on hand to assist in your choice, talk through the wines, provide explanations and recommendations based on the equation of preference + occasion + budget.